This Privacy Policy explains how Design Crunchers ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or use our services. We handle personal data in accordance with the applicable data-protection laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

• Personal information you provide directly — such as your name, email address, phone number, and any details submitted through our contact or enquiry forms.
• Non-personal information collected automatically — such as anonymous usage data, browser type, device information, referring pages, and general demographic data.
• Cookies and similar technologies used to remember your preferences and understand how our website is used.

2. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To process quotations, orders, and payments.
• To improve our website, services, and customer experience.
• To send you relevant updates or marketing communications, where you have consented (you may opt out at any time).
• To comply with legal and regulatory obligations in the UAE.

3. Legal Basis

We process your personal data based on your consent, the performance of a contract with you, our legitimate business interests, or to comply with a legal obligation, as permitted under the UAE PDPL.

4. Cookies

Our website uses cookies to collect non-personal information and improve your browsing experience. You can control or disable cookies through your browser settings; however, some parts of the website may not function correctly without them.

5. Sharing of Information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example, payment processors or hosting providers), and only to the extent necessary. Any such providers are required to protect your data and use it only for the agreed purpose. We may also disclose data where required by UAE law or a competent authority.

6. Data Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable UAE law.

8. Your Rights

Subject to the UAE PDPL, you have the right to access your personal data, request correction or deletion, withdraw consent, and object to certain processing. To exercise any of these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact

For any questions or requests regarding your personal data, contact us at support@designcrunchers.com or +971 58 522 5901 — Dubai, UAE.